Dealership Reviews

I’m so grateful for the excellent care my daughter received from Walt, the Service Manager while she was away at college. He was kind, attentive, and made sure she was taken care of every step of the way. It’s such a relief as a parent to know she had someone trustworthy helping her with her car. Highly recommend this dealership and especially Walt for outstanding customer service!

I was in and out faster than a McDonald’s drive thru. I am loyal Ford customer since 1976 my dad worked for Ford. I have owned 76 LTD, 74 Van, 79 Mustang, 91, 2001, 2003, 2005 Explorer, 2007 Expedition, 1996 Bronco, 2025 Ranger

Had the mobile oil change done and Zach was prompt and professional. Fantastic experience and will be using this again in the future.

2025 Ford F-150 Lightning Purchase I couldn’t be happier with my experience at Jarrett-Gordon Ford Winter Haven! From the moment I walked in, I was treated like family, and the entire process was seamless, professional, and genuinely enjoyable. A huge thank you to Nelson Zenteno, the General Manager, for running such a top-tier dealership. Also a big shout-out to Mike D'Amelia, the General Sales Manager, and Michael Vasquez, the Sales & Finance Specialist, for making everything smooth and transparent from start to finish. But the biggest thanks goes to Jeff Ryan, my Sales Specialist, who truly went above and beyond. Jeff was knowledgeable, friendly, and made me feel right at home — no pressure, just honest help and a passion for matching people with the right vehicle. He made sure I left with exactly what I wanted: a 2025 Ford F-150 Lightning — and I couldn’t be more thrilled with it! If you’re in the market for a new Ford, do yourself a favor and visit Jarrett-Gordon Ford Winter Haven. Great people, great deals, and a truly perfect dealership experience.

Love the mobile service without going to the dealership. The technician was professional and knowledgeable.

Great staff & great inventory. I highly recommend!

Was told that I was to wait for repairs only to be left without transportation and told it might be days. Bad enough they inflated prices and lied on loan application

Absolutely a great experience from start to finish. Sales and Service was awesome and I appreciate everything they did. Thank you Tony and Chuck for a great job. I will purchase again.

Awesome dealership, always goes the extra mile to make sure we are completely satisfied. Thank you

Excellent affordable customer service. 5 stars across the board! Another outstanding experience! Alicia, Christina and Joel are the best! Alicia is the reason I pass 13 locations that change oil to visit this dealership.

The service department recommended a 32,000 service on my 2014 Ford focus. Cars worth about $7,000 I'm not going to put $32,000 of repairs into it

Very friendly staff. The service team was very efficient and took pride in getting my vehicles oil changed and tires rotated along with the maintenance of the required mileage. Highly recommend Jarrett Gordon Ford in Winter Haven.

Mobile mechanic was the best ever, service was perfect for my two different brands

Zero Star

Great communication, commitment to the customer and follow through! Very happy customer. Thanks Brandon

Had an issue with our 2025 Aviator and stopped in this morning. We are from Canada and they treated us incredibly well. We waited while they fixed it then detailed it as well. They were continually giving us updates along the way. We are extremely pleased with their service department

I traded on a van on 10/4/24. My sales contract was Vadim Petrov. After a test drive, we negotiated and settled on an agreeable price in 5-10 minutes. An outright purchase.at $30,000. + deal. The deal was approved by sales manager Mike D’Amelia. From the beginning I insisted on the sale contingent on having 2 key fobs. Mr Petrov & D’Amelia we’re aware of this. The car I traded in had 3 key fobs. I’ve lived in St Augustine for 3.5 years. In this time I’ve purchased- outright- 2 cars, 3 pickups, & 2 RVs. I’ve had key fob issues before. I demand 2 key fobs. The dealerships have provided them, until JarrettGordon. They made me sign a form stating- nothing owed by Jarrett Gordon. At that time it was true. When I go to leave, I only get 1 Key Fob. Mr Petrov said he would call the seller. Since this has happened I’ve emailed Petrov 3 times with no reply. I’ve called, refused to pick up, or call back. Talked with Mr D’Amelia yesterday, brought him up to speed on my no key fob, & Mr Petrov refusing to respond. He’d check it out , and have someone call me back. Well, no return call. I’m waiting for my programmed key fob. I’ve reached out to Jarrett Gordon, no response. Second issue. After getting home I realized there is a leaking wheel seal. The carfax had said new tires & brakes. It would be impossible for you to do these repairs, and not be aware of the bad wheel seal. From Bozard Ford the key fob is $308.90 , the wheel seal was $226.29. Please provide me with the programmed key fob. Or send a check for $535.49. Reach out and fix your mistake. Chas J Roe

I was given an approximate time for my service to be completed. I needed an additional service which was completely explained to me as far as price and additional time. My car was returned in the amount of time and price quoted. Very friendly and knowledgeable.