Dealership Reviews

Adrian and Kurt make it worth your while. If you’re in the market for a new or used vehicle I’d highly recommend these guys.

Highly recommend Jarrett Scott Ford in Plant City, my Salesperson was very Knowledgeable and low pressure. It was a wonderful experience.

Set appointment for 8am oil change, the works. Was told expectation was to leave it all day. unacceptable. Why would someone make an appointment to leave it all day, I'm not a walk in. Took 4 HOURS!! DEFINITELY NOT ACCEPTABLE.

Dell my sales rep very nice and professional and helping me get into the new Bronco.. thanks a lot to everyone at Jarrett Ford. Happy New Year's

My sales person, Dell, made the car buying process easy and fast. Would highly recommend.

Great dealership with excellent service.

Great experience no pressure. My sales rep Caleb was very enthusiastic during entire process. Plenty of vehicles to choose from.

Everyone was professional and polite, the work was completed in less time then stated. Will have all my service work done here.

Easy to book an appointment and they sent email to confirm. They have transportation within a 15 mile ratio. I got home took a shower and the car was ready and they the driver was at my door. Excellent service, friendly and helpful staff. I am new to the neighborhood and the driver told me all the best places to go and local events. Very impressed.

FANTASTIC place to buy a car. The overall experience was actually wonderful -- The sales rep was AMAZING and so was the Finance Manager..and you just can't beat that combination! Update: I have since returned once for an oil change and again for a replacement tire. I also had a service vehicle come to my home to do a software update on my console. Both visits to Jarrett Scott were excellent for oil and tire change. The home service for software Update took 30 minutes and I have had no issues at all with it. Continue to be very satisfied with my service after the sale!

Had a great experience buying a brand new 2023 f150 back in October of last year. But then the tables have turned the truck is a lemon. When I came home from vacation there was a big oil leak from the rear seal. The dealer took it in for service to fix the issue. They called 5 days later the truck is ready but when I got there the truck was in worse shape than when I dropped it off. When I took it for a test ride the truck stalled leaving me rolling back to the dealership. Then they take it back for an hour and say something was unplugged then I take it again the engine is making weird noises and I left the truck again and had to make the 2 hr trip home again. After the weekend I pick it up on a Monday in the morning don’t think much of it then it runs fine when I get home. The next morning the car runs fine until I get on the highway and the truck misfires again. The truck never had misfiring issues until it went to that dealer when they fed up the truck. Then when I pull into my house there is a big puddle of oil after they apparently fixed the oil issue. I called them and told them about the issue and David our service advisor was ignorant and told us to go someplace else even though they are the ones who caused this mess. Do not go for service here and now I have to look for a new car because after 13000 miles this car went to sh!t because of them.

ZERO STARS FOR THE SERVICE DEPARTMENT AND FOLLOW THROUGH OF MANAGEMENT. The service department at Jared Ford Scott is a nightmare. Transmission issues with the Ford F150 and apparently only one transmission tech at this location. Multiple service appointments made. Show up for scheduled appointments after driving for almost an hour and taking off from work, only to be told the transmission tech is out again. Reschedule the appointment. Parts take forever to come in. Tech and service always say they are going to call you back within the next couple of days. You never hear anything, just left hanging. The person scheduling the appointments is frustrated because there is no communication between the scheduler and the service department. Brought truck back for same issue after a lengthy and costly repair. Same issues with F150. Showed up for appointment and transmission person is out yet again. Make another appointment. Show up and transmission tech is out again. Ford Company supervisors knew the transmission person was going to be out – they should have hired a temp person or a part-time tech to cover the department. Come back for another appointment. Finally getting somewhere. Service Rep tells me parts are ordered, will only take a few days to come in. Says he will call me back on Monday. Never calls. Call him back and now the transmission guy is going to be out for several days. Call back after never hearing anything. Transmission guy is still out. The service rep stated he will call me back to reschedule. Never called me back. I call back and now the service rep is no longer working there. Call the service desk to find out what is going on. Now Forid is telling us that there is no record of repair. No record of any parts ever being ordered. There are NO notes in the system, telling me I must bring the truck back, leave there all day and start from scratch to be diagnosed again. This back-and-forth yo-yo from the service department has been going on for multiple months and F150 is still not running right and now I have to take more time off from work to be diagnosed yet again. How can there be no service notes in the computer for my account and no parts ordered when the rep spoke to our insurance company. Now being told David is taking over our service needs. Called back and asked David if Ford would provide a rental car for one day for the inconvenience of having this diagnosed for a 3rd time with the transmission department for the same ongoing issue. Probably not he says, “someone has to pay for the wear and tear of the vehicle and the mileage for one day.” Is Ford that worried about their profit margins and the bottom line that they can’t eat the cost for a one-day car rental for something that should have been addressed and repaired months ago. And for multiple cancelled appointments when you show up, after driving up all the way to Plant City due to months of ongoing staffing issues. Where is the supervision of the service departments. This is the worst level of customer service, follow-up, and management I have ever seen. It’s how you handle situations that make customers return, and Ford is failing miserably in the repairs/service department. I am just dumbfounded by the way customers are treated here. Stuck between a rock and a hard place.

5 star for sure! It scared me to have to bring my mustang to dealership to get diagnosed and fixed. I couldn’t believe the hospitality and friendliness when I walked in the service center. They went above and beyond and gave me an outstanding price! Thank you so much!

They always take excellent care of me, Beverly my service advisor always goes above and beyond and is outstanding! Beverly is the best!

I went to this Ford to buy my vehicle, and Logan went above and beyond with the whole process, quick and easy!

The Jarrett Scott Ford in Plant City team is one of the best I've had the pleasure of working with. The Internet Sales Team was very efficient, pleasant and fast. Mike the finance manager was excellent and not pushy. Overall great experience, will buy again from them and recommend all my friends to them.

Always quality service, friendly and knowledgeable service advisors. Prices are competitive

Robert and the service crew are always polite, caring, and knowledgeable.